IT infrastructure monitoring and administration (SLA)
Infrastructure and application monitoring 24x7x365
Monitoring of server and network infrastructure (on-premise, cloud) and immediate notification
Application monitoring with regards to availability, performance and user experience
Implementation projects for monitoring solutions using specific tools for supervision of static and dynamic environments.
Server and network environment
Administration of systems operation and security, regular server scanning and auditing
Continuous monitoring of operation parameters (e.g. availability, functionality, performance) and outage resolution
Configuration of SLA parameters in line with required response time to incidents (2 hours, 4 hours, Next Business Day - Best effort)
Troubleshooting - systematic evaluation of performance metrics, root cause analysis of non-standard behavior, implementation of fixes in infrastructure
